kiboy FAQ

No. We at kiboy allow one account per person. If we detect multiple accounts linked to the same identity, email, or payment method, we may suspend or close all associated accounts without refund. This rule protects the integrity of our tournaments and markets. If you have forgotten your password or lost access to your kiboy account, contact our support team to recover it rather than creating a new one. We can help you regain access within standard business hours.

We at kiboy require two documents for account verification: a valid government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear, legible photos of both documents via your kiboy account settings. Our team reviews submissions during business hours and notifies you of approval or rejection. If your documents are unclear or incomplete, we will request resubmission. Verification typically completes within one business day.

If you cannot log in to kiboy, or if you notice unauthorized activity on your account, contact our support team immediately. Do not attempt to reset your password multiple times—this may trigger a temporary lock. Instead, use the password-recovery link on the login page, or email our team with your username and registered email address. We will verify your identity and help you regain access. If your account has been compromised, we can review transaction history and assist with recovery steps. Always keep your password private and log out after each session.

Yes. We at kiboy accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you initiate a deposit on kiboy, select the bank-transfer option and follow the on-screen instructions. You will receive a unique account number and reference code to include with your transfer. Deposits typically arrive within one to two hours during business hours. Outside business hours, transfers may take longer. Always double-check the account number and reference code before sending funds. If your transfer does not appear in your kiboy account within the expected window, contact our support team with your transaction receipt.

Deposits via local payment, online payment, or e-wallet on kiboy are instant. Log in to your account, go to the deposit section, and select your preferred e-wallet. You will be redirected to the payment provider's app or website to confirm the transaction. Once you approve the payment, the funds appear in your kiboy balance immediately. No additional steps are needed. Withdrawals to mobile banking, local payment, or online payment also process quickly—typically within one business day. e-wallet and mobile banking follow the same process. Always ensure your e-wallet account is verified and has sufficient balance before initiating a deposit.

We at kiboy occasionally offer welcome bonuses or promotional credits to new users. Any bonus offer comes with specific terms—such as a minimum deposit requirement, a playthrough condition (the number of times you must wager the bonus before withdrawal), and an expiration date. Read the full terms of any bonus before accepting it. Bonuses are typically credited to a separate balance and must be used on eligible games or markets. Not all games contribute equally to playthrough requirements. If you have questions about a specific bonus offer, contact our kiboy support team for clarification before you claim it.

We at kiboy offer markets on major football leagues and tournaments, including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also list esports tournaments such as Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, with daily and weekly scheduled tournaments. Market availability varies by region and may change seasonally. Log in to your kiboy account to see the current full list of available markets and games.

Our kiboy support team responds in English and local languages during standard business hours. You can reach us via email or live chat from your account dashboard. Response times vary depending on inquiry volume, but we aim to reply within a few hours during business hours. For urgent account security issues, mark your message as urgent and we will prioritize it. Outside business hours, your message will be queued and answered when our team returns. For non-urgent questions, email is often faster than live chat during peak times.

We at kiboy operate only in jurisdictions where local law permits online gaming. Our services are not available everywhere. You are responsible for verifying that access and use of kiboy comply with the laws of your own jurisdiction. If you are unsure whether online gaming is permitted where you live, consult a local legal professional before creating an account. Our Legal notice explains our jurisdiction-restricted model in detail. If you attempt to access kiboy from a restricted jurisdiction, your account may be suspended.